Effective Date: 29-Dec-2019
Welcome to UK Home Care Ltd (UKHCL). By accessing our website or using our services, you agree to comply with these Terms & Conditions. Please read them carefully before using our website or engaging our care services.
1. About Us
UK Home Care Ltd (UKHCL) provides professional home care services, including domiciliary care, live-in care, dementia care, respite care, end-of-life care and specialist support across Sutton, Croydon and South London.
2. Acceptance of Terms
By accessing this website or requesting our services, you agree to be bound by these Terms & Conditions, our Privacy & Cookies Policy, and any other policies published on our website.
If you do not agree with these terms, please do not use our website or services.
3. Our Services
We provide professional home care services tailored to each individual’s needs.
Services may include:
Personal Care
Live-in Care
Dementia Care
Respite Care
End-of-Life Care
Companionship
Medication Support
Specialist Care
Home Support
All care packages are subject to an individual care assessment.
4. Care Assessments
Before services begin, we will normally carry out a free care assessment to understand your needs and recommend an appropriate care plan.
The assessment does not guarantee acceptance for ongoing services.
5. Booking Our Services
Care services are confirmed only after:
Completion of the care assessment (where required)
Agreement of the care plan
Acceptance of fees
Completion of necessary documentation
We reserve the right to decline services where we are unable to safely meet care needs.
6. Fees and Payments
Service fees will be clearly explained before care begins.
Payments should be made according to the agreed payment schedule.
Late payments may result in additional charges or suspension of services where legally permitted.
7. Cancellations
Clients may cancel scheduled care visits by providing reasonable notice.
Late cancellations may be subject to charges where carers have already been allocated.
If UKHCL needs to cancel a visit due to exceptional circumstances, we will make every effort to arrange an alternative carer or visit.
8. Client Responsibilities
Clients agree to:
Provide accurate personal and medical information.
Inform us of any changes in health or care requirements.
Provide a safe working environment for our carers.
Treat our staff with dignity and respect.
Make payments on time.
9. Our Responsibilities
UKHCL is committed to:
Providing compassionate, professional care.
Employing trained and appropriately vetted carers.
Respecting client dignity, privacy and independence.
Maintaining confidentiality.
Complying with UK health and care regulations.
10. Website Use
You agree not to:
Use the website for unlawful purposes.
Attempt to gain unauthorised access to our systems.
Upload malicious software or harmful code.
Copy or reproduce website content without permission.
We reserve the right to restrict access where misuse is identified.
11. Intellectual Property
All content on this website, including text, graphics, logos, images, icons and design elements, is owned by or licensed to UK Home Care Ltd unless otherwise stated.
You may not reproduce, modify or distribute any content without our prior written permission.
12. Accuracy of Information
We aim to ensure that all information on our website is accurate and up to date.
However, we do not guarantee that all information will always be complete, accurate or free from errors.
Information provided on this website should not be considered medical advice.
13. Limitation of Liability
To the fullest extent permitted by law, UK Home Care Ltd shall not be liable for:
Indirect or consequential losses.
Website interruptions or technical issues.
Delays caused by circumstances beyond our reasonable control.
Decisions made based solely on information provided on this website.
Nothing in these Terms excludes liability where it cannot legally be excluded.
14. Third-Party Links
Our website may contain links to third-party websites for your convenience.
We are not responsible for the content, privacy practices or availability of external websites.
15. Privacy
Your use of our services and website is also governed by our Privacy & Cookies Policy.
Please review this policy to understand how we collect and process your personal information.
16. Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will always be published on this page with the revised effective date.
Continued use of our website or services after updates constitutes acceptance of the revised Terms.
17. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
18. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us.
UK Home Care Ltd (UKHCL)
Email: info@ukhcl.com
We are committed to providing safe, professional and compassionate care while ensuring transparency and fairness in all aspects of our services.