Effective Date: 29-Dec-2018
At UKHCL (UK Home Care Ltd), we are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy & Cookies Policy explains how we collect, use, store and protect your information when you visit our website or use our home care services.
1. Who We Are
UK Home Care Ltd (UKHCL) provides professional domiciliary and live-in care services across Sutton, Croydon and South London.
If you have any questions about this policy or how we handle your data, please contact us.
Email: info@ukhcl.com
2. Information We Collect
We may collect the following information:
Personal Information
-
Full Name
Email Address
Phone Number
Home Address
Care Requirements
Emergency Contact Details
Payment Information (where applicable)
Website Information
When you visit our website we may automatically collect:
-
IP Address
Browser Type
Device Information
Operating System
Pages Visited
Time Spent on Website
Referral Source
3. How We Use Your Information
We use your information to:
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Provide home care services
Arrange care assessments
Respond to enquiries
Contact you regarding appointments
Improve our services
Process payments -
Send important service updates
Meet legal and regulatory obligations -
Improve website performance and security
We only collect information that is necessary for providing our services.
4. Legal Basis for Processing
We process personal information under one or more of the following lawful bases:
-
Your consent
Performance of a contract
Compliance with legal obligations
Legitimate interests in providing and improving our services
5. Sharing Your Information
We never sell your personal information.
We may share information only when necessary with:
-
Healthcare professionals involved in your care
Local Authorities
NHS services
Professional advisers
Payment providers
Technology providers who securely host our systems
Regulatory authorities where required by law
All third parties are required to protect your information.
6. Data Security
We take appropriate technical and organisational measures to protect your personal information, including:
-
Secure servers
SSL encrypted website
Restricted staff access
Password-protected systems
Regular security monitoring
Secure data backups
Despite our efforts, no online system can be guaranteed 100% secure.
7. Data Retention
We only keep personal information for as long as necessary to:
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Deliver our services
Meet legal obligations
Resolve disputes
Maintain business records
When information is no longer required, it is securely deleted or anonymised.
8. Your Rights
Under UK GDPR, you have the right to:
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Access your personal information
Correct inaccurate information
Request deletion of your data
Restrict processing
Object to processing
Request data portability
Withdraw consent where applicable
Lodge a complaint with the Information Commissioner’s Office (ICO)
9. Cookies Policy
Our website uses cookies to improve your browsing experience.
Cookies are small files stored on your device that help us understand how visitors use our website.
We use the following types of cookies:
Essential Cookies
These cookies are necessary for the website to function correctly.
Performance Cookies
Help us understand how visitors interact with our website so we can improve it.
Analytics Cookies
These collect anonymous information about website usage.
Functional Cookies
Remember your preferences and improve your experience.
Marketing Cookies
May be used to measure the effectiveness of advertising campaigns where applicable.
10. Managing Cookies
Most web browsers allow you to:
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View stored cookies
Delete cookies
Block cookies
Receive alerts before cookies are stored
Please note that disabling certain cookies may affect website functionality.
11. Third-Party Services
Our website may use trusted third-party services such as:
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Google Analytics
Google Maps
Social Media Platforms
Contact Forms
Payment Providers
These services have their own privacy policies.
12. Children’s Privacy
Our website is not intended for children under 16 years of age.
We do not knowingly collect personal information from children without appropriate legal consent.
13. Changes to This Policy
We may update this Privacy & Cookies Policy from time to time.
Any updates will be published on this page together with the revised effective date.
14. Contact Us
If you have any questions regarding this Privacy & Cookies Policy or wish to exercise your data rights, please contact us.
UK Home Care Ltd (UKHCL)
Email: info@ukhcl.com
We aim to respond to all privacy enquiries as quickly as possible.